Privacy Policy
Common Ground Canine Ltd | Last updated: 11 January 2026
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Common Ground Canine Ltd (we, us, our) is committed to protecting your privacy and handling your personal information in a responsible and transparent way. This Privacy Policy explains how we collect, use, store and disclose personal information, and how you can access or correct your information.
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We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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1. What personal information we collect
We may collect personal information that is reasonably necessary for us to operate our services, including:
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Personal information about customers
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Name
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Email address
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Phone number
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Residential or postal address
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Emergency contact details
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Payment or billing information
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Information about your dog
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Dog’s name, breed, age and behaviour information
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Vaccination, desexing and health records
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Veterinary details
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Feeding, medication and care instructions
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Website and communications data
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Information submitted via contact forms or booking systems
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Email communications
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Website usage data (such as IP address, browser type, pages visited)
We do not intentionally collect sensitive information unless it is directly relevant and provided by you (for example, veterinary or medical care instructions for your dog).
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2. How we collect personal information
We collect personal information when you:
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Make a booking or enquiry
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Complete forms on our website
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Communicate with us via email, phone or social media
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Use our website or online systems
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Engage with our services in person
Where possible, we collect information directly from you. In some cases, we may receive information from third parties such as veterinarians or referral agencies, with your consent or where permitted by law.
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3. Why we collect and use personal information
We collect and use personal information to:
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Provide dog care, grooming, boarding and related services
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Manage bookings, accounts and payments
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Communicate with you about your dog’s care
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Respond to enquiries or feedback
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Meet legal, regulatory and insurance obligations
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Improve our services and customer experience
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Send service-related updates or important information
We will only use your personal information for purposes related to our services, or where otherwise permitted or required by law.
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4. Disclosure of personal information
We may disclose personal information to:
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Veterinarians or emergency care providers (if required for your dog’s health or safety)
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Service providers who assist us in operating our business (such as booking systems, payment processors or IT support)
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Regulatory authorities, insurers or professional advisers where required
We do not sell or rent your personal information.
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Some third-party service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.
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5. Storage and security of information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
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This includes:
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Secure digital systems and password protection
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Limiting access to personal information to authorised staff only
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Secure storage of any physical records
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When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
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6. Accessing and correcting your information
You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete or out of date.
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To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
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7. Cookies and website analytics
Our website may use cookies or similar technologies to improve functionality and understand how visitors use our site. This information is generally collected in an anonymous form.
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You can adjust your browser settings to refuse cookies if you prefer.
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8. Complaints
If you have a concern or complaint about how we handle your personal information, please contact us first. We will take your concern seriously and aim to resolve it promptly.
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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
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10. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
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Common Ground Canine Ltd
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Location: Queensland, Australia
